Refund policy
We want you to feel confident shopping with Maison Ree. Because our collections include personal-care products as well as curated and partner-fulfilled merchandise, return and refund eligibility may vary by product type.
Dusting Powders & Personal-Care Products
For health, hygiene, and product-integrity reasons, Maison Ree dusting powders and other personal-care products are final sale and are not eligible for return or exchange.
This includes products that have been opened or used and products purchased in a scent that does not meet a customer’s personal fragrance preference.
We encourage customers to review product descriptions and scent information carefully before purchasing.
This final-sale policy does not prevent you from contacting us if your order arrives damaged, defective, or incorrect.
Curated & Partner-Fulfilled Merchandise
Eligible curated and partner-fulfilled merchandise may be returned within 14 days of delivery, unless otherwise stated on the product page or subject to a separate partner return policy.
To be eligible for a return, merchandise must be unused, unworn, and in its original condition and packaging.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated or required by law.
Please contact Maison Ree Customer Care at care@shopmaisonree.com before returning any product.
Do not mail a return to Maison Ree or to the address shown on the original package unless you have received return instructions from us. Partner-fulfilled merchandise may have specific return requirements or return destinations.
Unauthorized returns may not be accepted or eligible for a refund.
Farmasi Products
Farmasi products are subject to Farmasi’s applicable 30-day satisfaction guarantee. Customers requesting a return of an eligible Farmasi product should contact Maison Ree Customer Care within 30 days of the sales transaction for return instructions. Farmasi products may have return requirements that differ from other Maison Ree Curated merchandise.
Final Sale & Non-Returnable Items
The following are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- Dusting powders and other personal-care products
- Opened or used hygiene-sensitive products
- Items specifically identified as Final Sale
- Products that have been used, altered, damaged, washed, or improperly cared for after delivery
A change of mind or personal scent preference does not make an otherwise correctly fulfilled final-sale personal-care product eligible for return.
Damaged, Defective or Incorrect Orders
Please inspect your order upon arrival.
If an item arrives damaged, defective, or different from what you ordered, contact Maison Ree Customer Care within 48 hours of carrier-confirmed delivery.
Please provide:
- Your name and order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the shipping packaging and any visible damage
- A photograph of the shipping label when requested
Please keep the product and its original packaging until your claim has been reviewed.
Maison Ree is not responsible for damage occurring after successful delivery due to customer handling, use, improper storage, improper care, or accidental damage.
Missing Items
Some orders are shipped in multiple packages.
Before reporting an item as missing, please review all tracking information associated with your order.
If all shipments associated with the order show as delivered and an item is still missing, please contact Maison Ree within 48 hours of the final carrier-confirmed delivery.
Refunds, Replacements & Store Credit
Submitting a request does not automatically guarantee a refund or replacement.
Once your request has been reviewed, Maison Ree will determine the appropriate resolution based on the circumstances and applicable product or fulfillment terms.
An approved resolution may include:
- Replacement
- Refund
- Store credit
- Another appropriate resolution
Claims submitted outside the applicable reporting period may not be eligible for a refund, replacement, or store credit.
Approved Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
After Maison Ree issues an approved refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Original shipping charges are generally non-refundable unless the refund results from an error attributable to Maison Ree or otherwise required by applicable law.
Order Changes & Cancellations
If you need to request a change or cancellation, contact Maison Ree Customer Care as soon as possible after placing your order.
Because orders may enter preparation or partner fulfillment quickly, changes and cancellations are not guaranteed once processing has begun.
Contact Maison Ree
Questions regarding returns, refunds, damaged products, or incorrect orders can be submitted through the contact form on our Customer Care page or by email:
Please allow 1–2 business days for a response.